Privacy Policy

1. Introduction

SeoniX AI (“Company”, “we”, “us”, or “our”), based in Surrey, BC, Canada, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (seonixai.ca) and use our Services.

By using our Services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

We collect information that you provide directly, information collected automatically, and information from third parties.

2.1 Information You Provide

• Account Data: Name, email address, password (encrypted), phone number, and company name when you register.
• Payment Data: Billing information processed securely through Stripe. We do not store credit card numbers on our servers.
• Contact Data: Information submitted through contact forms, support chat messages, or emails.
• Communication Data: Messages exchanged through our in-app messaging system between you and our team.

2.2 Information Collected Automatically

• Device & Browser Data: IP address, browser type, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
• Cookies & Similar Technologies: Session cookies for authentication and preference cookies for user experience. See Section 7 for details.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To create and manage your account, process transactions, and deliver our products and services.
• Communication: To respond to your inquiries, send service updates, and provide technical support through our messaging system.
• Improvement: To analyze usage patterns, optimize website performance, and enhance our AI-powered products.
• Security: To detect, prevent, and respond to fraud, abuse, or security incidents.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Payment Processing: With Stripe for secure payment processing. Stripe's privacy policy applies to data they handle.
• Service Providers: With trusted third-party providers who assist in operating our website and services, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Bcrypt hashing for password storage
• Secure payment processing via Stripe (PCI DSS compliant)
• Role-based access controls for administrative functions
• Regular security monitoring and incident detection

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services. Specifically:

• Account Data: Retained while your account is active and for 30 days after termination.
• Transaction Data: Retained for 7 years as required by Canadian tax law.
• Communication Data: Retained for the duration of your account plus 90 days.
• Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics.

7. Cookies

Our website uses the following types of cookies:

• Essential Cookies: Required for authentication, security, and basic site functionality. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website to improve user experience.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our Services.

8. Your Rights

Under Canadian privacy law (PIPEDA) and applicable provincial legislation, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Withdrawal of Consent: Withdraw consent for the collection or use of your personal information at any time.
• Data Portability: Request your data in a commonly used, machine-readable format.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will delete it immediately.

10. International Data Transfers

Your information may be processed and stored on servers located outside your province or country of residence. By using our Services, you consent to the transfer of your information to Canada and any other jurisdictions where our service providers operate, subject to appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. The “Last updated” date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: